Alpha Bright Learning

Alpha Bright

Cancellation, and Refund Policies

Service, Cancellation, and Refund Policy

Service Policy

All services provided, including tuition classes, will be conducted online. Students will be informed prior to the class of the tuition class schedule. In the event that students, visitors, customers, or users require further assistance, please email alphabrightlearning@gmail.com for further assistance.

The information on the student registration form is used to determine the total fees payable to the Chartered Institute of Management Accountants (CIMA) for subscriptions and related charges, and the total fees payable to Alpha Bright Learning for the services of tuition classes and/or learning support.

Fees Payment to CIMA

All CIMA fees must be paid at the time of registration. All fees paid to CIMA (for all programs) are non-refundable and non-transferable, as determined by CIMA.

All payments card (credit cards or debit cards) are subject to validation checks and authorization by your card issuer. If we do not receive the required authorization, we will not be liable for any delay or non-delivery of your order or subscription.

Fees Payment to Alpha Bright Learning

All fees for purchases of tuition classes or learning support from Alpha Bright Learning shall be paid upon registration, except for services on an installment plan where payments are payable on a monthly basis when they are due. A grace period of five calendar days from the payment due date is given for the instalment payment to be made. If a student fails to pay his/her instalment payment by the sixth calendar day from the payment due date, the management reserves the right to deny him/her from attending classes and deny him/her access to facilities and support until the fees due are paid. All fees paid to Alpha Bright Learning are not transferable.

Cancellation and Refund

Cancellation of Purchased Tuition Classes


All cancellation requests of purchases of tuition classes would have to be made in writing via email to alphabrightlearning@gmail.com, and the refund policy would be:

  1. Request for cancellation received more than fourteen (14) calendar days before class start date will receive a full refund, minus a 10% processing fee.
  2. Request for cancellation received less than fourteen (14) calendar days before class start date will receive a 90% refund, minus a 10% processing fee.
  3. Request for cancellation received between first (1) calendar day to fourteen (14) calendar days after class start date will receive a 70% refund, minus a 10% processing fee.
  4. Request for cancellation received more than fourteen (14) calendar days after class start date will not be refunded.
  5. The class start date is determined by Alpha Bright Learning and would be notified to students via email. The management reserves the right to reject cancellation requests that are deemed unfit or unreasonable.

Cancellation of Purchased Learning Support Plans

All purchased learning support plans are non-transferrable. Purchase of Learning Support Plan on a monthly payment is non-refundable. The refund policy only applies to the Learning Support Plan on yearly payment (one-year or two-year learning support). All cancellation requests for purchases of such Learning Support Plans would have to be made in writing via email to alphabrightlearning@gmail.com. The refund policy would be:

  1. Request for cancellation received between first (1) calendar month to second (2) calendar months from the subscription effective date will receive a refund based on the proportion of services unutilised or 75% refund on the unutilised portion, whichever is lower, minus a 10% processing fee.
  2. Request for cancellation received between third (3) calendar months to fourth (4) calendar months from the subscription effective date will receive a refund based on the proportion of services unutilised or 50% refund on the unutilised portion, whichever is lower, minus a 10% processing fee.
  3. Request for cancellation received after fourth (4) calendar months from the subscription effective date will not be refunded.
  4. Student who has completed his/her study is not eligible for the refund of unutilised portion of the purchased learning support plan.
  5. The management reserves the right in determining the cost of the support services utilised by the student in calculating the unutilised portion. The management also reserves the right to reject cancellation request which is deemed unfit or unreasonable.

Purchase and Payment for Study Materials to Alpha Bright Learning


Students may opt to purchase study materials on their own or via Alpha Bright Learning. All study materials purchased through Alpha Bright Learning (ABL) require prior order with an external publisher. Full payment is required to be made by the student to Alpha Bright Learning to confirm the purchase order of study materials. If a cancellation request is made before an order is placed with the external publisher, the total payment received minus an administration fee of RM20 will be refunded to the student. If the cancellation request is made after the order has been placed with the external publisher, the purchase of study materials is non-cancelable. All cancellation requests have to be made in writing via email to alphabrightlearning@gmail.com.

Refund Payment Method

Refund will be credited into your bank account via online bank transfer, which should be posted within 5-7 working days.

SHIPPING POLICY

Shipping Address

For the purchase of books and other materials, we will only ship to addresses provided in the billing address or shipment address provided during your purchase.

Please ensure correct addresses and a reachable phone number are provided when completing your order. We do not ship to P.O. Boxes (Post Office Boxes), but only to valid, legitimate shipping addresses.

We will not be liable in the event of an incorrect shipping address is provided and goods are returned to us.

All re-delivery of goods to you will be charged for an associated shipping charge which will be disclosed upon request for a second delivery attempt.

Change in Shipping Address

If you have any requests for changes to your shipping address, please email us at alphabrightlearning@gmail.com within 12 hours of your order submission.

If a request for a change in shipping address is made after 12 hours upon order confirmation, customers will be responsible for any associated shipping charges.

Shipping Time of Study Material Purchased

The shipping time depends on the arrival of study materials from the publisher after orders are placed, subject to the availability of study materials at the publisher. It typically takes 1-2 weeks for the books to arrive at Alpha Bright Learning if the publisher has ready study material. However, if the study materials ordered are unavailable, it typically takes 2-3 weeks for the books to arrive at Alpha Bright Learning. Upon receiving the study materials, Alpha Bright Learning will arrange for delivery to the student within 2-3 working days, during office hours between 9:00 am to 5:00 pm on weekdays only.